If you think ahead and plan, many nightmare, panic
and chaos situations can be overcome. By ensuring that you have
a great group of people around you, there will be more to fall
back on when the going gets tough - because that, as they say,
when the tough really do get going.
Big challenges can be very difficult to face - and they can
be fascinating and exhilarating. So here's some thoughts on how
to make the best of these times, by getting ready in advance
and making it work.
1. Plan Ahead
Look out for what you might need in the future and plan to
make business life far, far easier for yourself. Decide what
your business will be when it's the best it can be and focus
on getting to there. think then about whether the resources are
within or outside your business, which will depend on the size
of it.
2. Size Doesn't Matter
Even if you are small, tiny even, don't think you can't afford
a specialist - it will often make sense, both in relieving stress
and financially. I mean you didn't get into your business to
always do your books did you? (And if you did, maybe you want
to try book-keeping as a business!). In these days of VA's (virtual
assistants) it's becoming a do-able option for all.
3. Look For Talent
With your mind set on what you want, look out everywhere for
people who can help. If you are small business owner, that might
not be for a little while, but keep your eyes open, both within
your own business, your family and your acquaintances. Anyone,
anywhere - be alert!
4. Build Networks
Get out there and make sure that you listen to people who might
use some of the experts you need. This means that if you have
to choose, you have already got testimonials up front. This makes
it a lot easier. Recommendations work! Many local specialists,
when they are worth their salt, get more than enough clients
through recommendations rather than need to advertise.
5. Seek Employee Recommendations
Again, it's about keeping your eyes and ears open. You need
a whiz with computer experience. By talking about it and listening
hard, you may well find the help you need. Didn't you know that
your cousin Myrtle's step-brother is learning all about HTML
at college - shame on you!
6. Set Quality Standards
By being very clear about what you want from the help you get,
you are much more likely to get it. You will save yourself a
lot of time and probably money by getting really specific (so,
dot 'i's and 't's very carefully). It's very interesting how
what comes out of our mouths is interpreted in so many different
ways than we might expect (hint - it's always your fault, not
theirs - so get over it).
7. Measure Performance
In with the standards you agree with your help, be they a member
of your own team, or an external contractor, it is vital that
you have a way of measuring performance on a regular basis. Keeping
your requirements SMART (Specific, Measurable, Agreed, Realistic
and Timescaled) will make this much easier. And don't be afraid
to require penalties from external contractors if the fail to
deliver.
8. Take Some Risks
Sometimes you have to wing it. So, if you take as much care
as is practical, you can take a few risks with those who you
have to help you. So don't be afraid to give more responsibility
to one of your team, especially if they show promise - give them
the opportunity, support and your confidence and often they will
deliver way beyond what you expect.
9. New Blood
If you are missing an ingredient with your internal or external
help, don't be afraid to get someone new in. It helps everyone
if the right person is in the team, and there are a lot of folks
out there who can do a great job. Anyone doing a poor job knows
it and is not helping you at all. For outside help, if you have
even a hint in your gut that it isn't working, be tough and get
it fixed - or get out - dragging bad deals on is a very bad deal
for you.
10. Give Accountability
And finally, make it very, very clear who you are holding accountable
for the help you hire, whether it is in your business of from
outside. You have a name to an accountability and that's that.
They are where the buck stops. Internally, it can be through
one-to-one meetings and milestones, externally, well, much the
same although maybe a little more formally. Set them up with
agreed 'T' - timescales and make them stick.
Being aware of the help you need well in advance, will make
a big difference for you - you can focus on the aspects of business
you bring value to and, while we're on the subject of value,
have fun and get a life for yourself as well.
Martin Haworth is a Business and Management Coach. He has hundreds
of hints, tips and ideas at his website,
http://www.coaching-businesses-to-success.com